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Privacy Policy

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1. Introduction/Scope

This document is prepared in accordance with the provisions of the EU General Data Protection Regulation (GDPR) and the Nigeria Data Protection Regulation/Act (NDPR/A). It sets out how {Your Organisation} applies and complies with the principles of the regulations in processing the personal data of individuals, clients, vendors, and even third parties that interact with Nexra Cloud Ltd.

For personal data of individuals, this document also highlights their rights and covers the data subject(s) whose personal data is collected and processed in compliance with the GDPR/NDPR/A.

2. Roles and Responsibilities

Roles Responsibilities
Data Protection Officer • To ensure that this notice is correct and up-to-date, and bring this notice to the awareness of data subjects prior to the collection and processing of personal data by Nexra Cloud, including on Nexra Cloud’s website.
All Employees/Staff who interact with personal data • To follow the provisions of this policy document.
• To seek the consent of data subject(s) for the secure processing of their personal data.
• To ensure that this notice is brought to the attention of the data subject(s).

3. Policy Statement

3.1 Who We Are

Nexra Cloud is the premier distributor and reseller of world-class OEM solutions in Nigeria. We simplify the process of choosing, integrating, and optimizing cutting-edge IT, banking, and enterprise solutions to help businesses scale, connect, and thrive.

3.2 What Personal Data Do We Need?

The personal data we would collect and process, depending on the particular processing requirement, are under the following categories:

Personal Data Type Sources
Email Addresses Website
Phone Numbers Website

In certain instances, the personal data we need to collect may fall under a special category of personal data, which includes: race, political opinion, ethnic origin, religion, philosophical believes, genetic/biometric data, health record, sex life/sex orientation, criminal records, or alleged criminal activity. In such instances, our lawful basis of processing will be the explicit consent of the data subject, compliance with a legal obligation, or for legal proceedings/advice.

3.3 Why Do We Need the Data?

Nexra Cloud Ltd ensures that the personal data collected and processed is necessary for the purpose of collection, and Nexra Cloud Ltd shall not collect or process more data than is reasonably required for a particular processing activity. In addition, every processing purpose has at least one lawful basis for processing to safeguard the rights of the data subjects, as listed below:

Purpose of Processing Lawful Basis of Processing
Customer onboarding and identity verification Compliance with a legal obligation
Sending marketing communications to prospects Consent of the data subject
Service delivery and support Performance of a contract to which the data subject is party
Internal analytics and service improvement Legitimate interests pursued by Nexra Cloud Ltd, provided it does not override data subject rights
Employee payroll and benefits administration Compliance with a legal obligation
CRM and sales pipeline management Legitimate interests / Performance of a contract

Where Legitimate Interest is considered the legal basis for processing personal data, Nexra Cloud shall follow the steps below in carrying out a Legitimate Interest Assessment.

  • 1. Determine the Purpose for Processing.
    In carrying out the purpose test, Nexra Cloud must establish the exact reason for the processing and how it benefits the organisation. Answers to the following shall be provided to determine the exact purpose for processing:
    • Description of the processing objective
    • The likelihood of meeting the objective and how to determine if the objective was met
    • The benefit of the processing and the significance to the organisation
    • Description of the possible impact of not processing and any other issues that might be relevant
  • 2. Determine the Necessity of the Processing
    Nexra Cloud must establish why the processing must take place, how the processing relates to the expected benefits, and any other alternatives and why there were not considered.
  • 3. Balance the identified interest with the Privacy Interest of the Data Subjects.
    The following questions will be addressed under the balance test:
    • Who are the data subjects (category)?
    • What is the relationship between Nexra Cloud and the data subject
    • What personal data is to be processed
    • How will the processing impact the data subject
    • How will the data subject react to the processing

Nexra Cloud records this information in line with this policy, data protection impact assessment, and data inventory.

Nexra Cloud requires your explicit consent to process collected personal data. And by consenting to this privacy policy, you are giving us the permission to use/process your personal data specifically for the purpose identified before collection.

If, for any reason, Nexra Cloud is requesting sensitive personal data from you, you will be rightly notified why and how the information will be used.

You may withdraw consent at any time by requesting for Withdrawal of Consent form, following the Nexra Cloud Withdrawal of Consent Procedure.

5. Disclosure

Nexra Cloud will not pass on your personal data to third parties without first obtaining your consent.

The following third parties will receive your personal data for the following purpose(s) as part of the processing activities.

Foreign Country/International Organisation Safeguards in place to protect your personal data Retrieve a copy of the safeguards in place here:
Zoho Corporation Pvt. Ltd (India, USA, EU) Zoho is compliant with GDPR and uses Standard Contractual Clauses (SCCs) for data transfers. https://www.zoho.com/privacy/dpa.html
WordPress.com (Automattic Inc., USA) Automattic relies on SCCs and is committed to GDPR compliance. https://automattic.com/privacy/

Where there is a need for a third party to process the personal data of data subjects, Nexra Cloud will enter into a Data Processing Agreement with the third party and be satisfied that the third party has adequate measures in place to protect the data against accidental or unauthorised access, use, disclosure, loss, or destruction.

In a case where the disclosure is to third parties outside the jurisdiction of the GDPR and NDPR/A, Nexra Cloud will ensure that the third party meets the core regulatory standards prior to the transfer. This may include transferring the personal data to the third party where Nexra Cloud has satisfied that:

  • The country of the recipient has adequate data protection controls established by legal or self-regulatory regime
  • Nexra Cloud has a contract in place that uses existing or approved data protection clauses to ensure adequate protection
  • Nexra Cloud is making the transfer under approved binding corporate rules
  • Is relying on approved codes of conduct or certification mechanisms, together with binding and enforceable commitments in the foreign country or international organisation to apply the appropriate safeguards in relation to data subject rights
  • Provisions inserted into administrative arrangements between public authorities or bodies authorised by the competent supervisory authority

6. Retention of Records

In compliance with the GDPR/NDPR/A data retention policy, Nexra Cloud will process your personal data for two years and will retain the personal data for five years.

This retention period has been established to enable us use the personal data for the necessary legitimate purposes identified, in full compliance with the legal and regulatory requirements. When we no longer need to use your personal information, we will delete it from our systems and records, and/or take steps to encrypt/anonymise it to protect your identity as the case may be.

7. Data Subject Rights

Data subjects, according to the provision of the GDPR/NDPR/A, have certain rights. At any point while Nexra Cloud is in possession of or processing your personal data, you, the data subject, have the right to:

  • Request a copy of the information that we hold about you
  • Correct the data that we hold about you that is inaccurate or incomplete
  • Ask for the data we hold about you to be erased from our systems/record
  • Restrict processing of your personal data where certain conditions apply
  • Have the data we hold about you transferred to another organisation
  • Object to certain types of processing like direct marketing
  • Object to automated processing like profiling, as well as the right to be subject to the legal effects of automated processing or profiling
  • Judicial review. In the event that Nexra Cloud refuses your request under rights of access, we will provide you with a reason as to why. And you have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

8. Complaints

If for any reason you wish to make a complaint about how Nexra Cloud (or any of our third parties described in 3.4 above) processes your personal data, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and the Data Protection Officer of Nexra Cloud Below are the details for each of these contacts:

Supervisory Authority Data Protection Officer (DPO)
Contact Name: Nisham Chhabra Contact Name: Chukwudi Nwokike
Address: 3rd Floor, 927/928 Bishop Aboyade Cole Street, Victoria Island, Lagos Address: 3rd Floor, 927/928 Bishop Aboyade Cole Street, Victoria Island, Lagos
Email: [email protected] Email: [email protected]
Telephone: +971 56 365 2805 Telephone: +2348185238835

9. Privacy statement

For more information on how we use your personal data and why, please visit www.nexracloud.com/privacy-policy.

10. Online Privacy Statement

Personal Data

Under the EU’s General Data Protection Regulation (GDPR) and the Nigeria Data Protection Regulation/Act (NDPR/A) personal data is defined as: “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”

How We Use Your Information

This privacy notice tells you how we, Nexra Cloud, will collect and use your personal data for relationship management, profiling, business analytics/development, communication, registration, subscription, cookies, and all-round efficient service delivery.

Why Does Nexra Cloud Need to Collect and Store Personal Data?

We need to collect your personal data in order for us to provide you with our services as mentioned in clause 3.3 above. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose(s) only, and will in no way invade your privacy. If there is a need to use your personal data for marketing purpose, Nexra Cloud will ensure to seek additional consent from you

Will Nexra Cloud Share My Personal Data with Anyone Else?

Nexra Cloud may pass your personal data to third-party service providers contracted by us. Any third parties that we may share your personal data with is under an obligation to secure your details, and use them only to fulfil the service for which they were contracted. When they no longer need your details to fulfil this service, the data will be disposed in line with the Nexra Cloud’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are required to do otherwise, legally.

How Will Nexra Cloud Use the Personal Data It Collects About Me?

We will process (collect, use and store) the information you provide in a manner that complies with the EU’s General Data Protection Regulation (GDPR) and the Nigeria Data Protection Regulation/Act (NDPR/A). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Nexra Cloud is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. The retention period for certain kinds of personal data may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will the Nexra Cloud contact me?
We do not intend to be intrusive, and we will not ask irrelevant or unnecessary questions. Moreover, we will subject the information you provide to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I Find Out the Personal Data That Nexra Cloud Holds About Me?

Nexra Cloud, at your request, can confirm what information we hold about you and how it is processed. If we do hold your personal data, you have the right to request the following information:

  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • Information about interests, if the processing is based on the legitimate interests of Nexra Cloud or a third party.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • Information about how we intend to securely transfer the personal data to a third party or international organisation. The Attorney General of the Federation will approve sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if you didn’t provide it directly.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What Forms of ID Will I Need to Provide in Order to Access This?

Nexra Cloud accepts the following (but not limited to) forms of ID when information on your personal data is requested: Passport, driving license, national identity card, permanent voter card.

Field Details
Contact Name Chukwudi Nwokike
Address 3rd Floor, 927/928 Bishop Aboyade Cole Street, Victoria Island, Lagos
Email [email protected]
Telephone +234 8185238835

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